Terms of Service:
Box It Plus Live Scan location provides fingerprinting service for background clearances for a variety of industries and reasons. This facility and its management reserve the right to refuse service to any individuals, companies or industries, as deemed necessary. Each facility is only responsible in setting the service fees for their location.
The Live Scan Operators CANNOT modify information on your “Request for Live Scan” application. If they are unable to process your fingerprints due to incomplete or inaccurate information, you will be notified and will be required to make the changes on your form prior to service.
YOU are responsible for the accuracy and completeness of your Request for Live Scan. If you have questions, contact your employer or licensing agency that provided you the form.
The Contributing Agency identified on the “Request for Live Scan” application has specified the “Level of Service” for your background check. The Department of Justice (DOJ), FBI, and other fees that are required for some applicants are NON-NEGOTIABLE. These Level-of-Service fees are set by the respective agencies, NOT by this live scan facility. If you choose to use another live scan facility, the Level-of-Service fees will be collected at the time service is provided, regardless of the live scan facility you use. These fees are dictated by DOJ and the Live scan Operator CANNOT change this requirement. These fees are to be paid prior to being fingerprinted. If you do not want to pay the required fees, or dispute the amount of fees, your record will be purged and you will not be fingerprinted.
If you pay the fees indicated by the DOJ system, you agree that once the fingerprinting is done your prints are IMMEDIATELY transmitted to the Department of Justice. Once the transmission begins, there can be no refund issued.
If you receive notification from DOJ that your information or fingerprints were unacceptable, bring that letter with you with a replacement Request for Live scan Service form and this Live Scan California Affiliate location will resubmit your prints. If information was not provided or provided incorrectly on your application for submission, you will be charged a service fee for reprocessing including any DOJ Level-of-Service Fees. If the fingerprint transmission was unacceptable, or the operator did not input the information provided on your application when you were originally scanned, this service will be provided for free.
To be processed by this facility, acceptance of these Terms of Service, prior to paying your fees and being fingerprinted. If you have feedback on your service please visit to www.boxitpluslivescan.com and submit feedback on your experience.
Thank you for visiting Box It Plus Live Scan location